🎭 About Our Products
What types of costumes do you offer?
We specialise in a wide variety of costumes to spark your imagination! Our collection includes:
- Animals & Insects costumes
- Costumes For Kids
- Costume Wigs
- Sexy Costumes
- TV & Movie Characters
- Uniform Costumes
Do you offer costumes for children?
Absolutely! We have a dedicated “Costume For Kids” section with age-appropriate, fun, and safe costumes that will make any child’s imagination come to life.
Are your costumes officially licensed for TV and movie characters?
Our TV & Movie Characters collection features authentic-looking costumes that capture the essence of your favourite characters, perfect for cosplay and themed events.
🚚 Shipping & Delivery
Where do you ship to?
We ship worldwide to bring transformation and joy to customers across the globe! However, we currently cannot deliver to some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us at [email protected].
What shipping options do you offer?
We offer two reliable shipping options:
🚚 Standard Shipping
• Carriers: DHL or FedEx
• Cost: $12.95
• Delivery Time: 10-15 days after dispatch
• Perfect for when you need your costume a little faster!
• Carriers: DHL or FedEx
• Cost: $12.95
• Delivery Time: 10-15 days after dispatch
• Perfect for when you need your costume a little faster!
🎁 Free Shipping
• Carrier: EMS
• Cost: FREE for orders over $50
• Delivery Time: 15-25 days after dispatch
• Great for budget-conscious shoppers who plan ahead!
• Carrier: EMS
• Cost: FREE for orders over $50
• Delivery Time: 15-25 days after dispatch
• Great for budget-conscious shoppers who plan ahead!
How long does order processing take?
Our team works diligently to process all orders within 1-2 business days. Once your order is processed and shipped, you’ll receive a tracking number to follow your costume’s journey right to your doorstep!
When should I order to ensure my costume arrives on time?
We recommend ordering early to ensure your costume arrives with plenty of time for any adjustments or last-minute surprises! Consider our delivery times and add a few extra days for peace of mind, especially during busy seasons like Halloween.
Can I get expedited shipping?
Need your costume urgently? Contact our customer service team at [email protected] for expedited options! We’ll do our best to accommodate your timeline.
💳 Payments & Security
What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. Your financial details are safe with us.
📦 Returns & Exchanges
What is your return policy?
We want you to love your costume! That’s why we offer a 15-day return policy from the date you receive your item. If something isn’t quite right, we’re here to help.
How do I return or exchange an item?
Visit our Returns Policy page for detailed instructions on how to make a return or exchange. The process is straightforward, and our customer service team is available to assist if you have any questions.
What if my costume doesn’t fit properly?
Not quite the right fit? No worries! You have 15 days from receipt to return or exchange your costume. We recommend ordering early to allow time for any size adjustments needed.
🔐 Account & Technical Support
How do I create an account?
You can create an account during the checkout process. Having an account makes future purchases faster and allows you to track your orders easily.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page, and we’ll send you instructions to reset your password securely.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to follow your costume’s journey right to your doorstep!
Still Have Questions?
Your costume adventure is our priority! We’re here to help you with any questions or concerns.
Email us: [email protected]
Shop Address: 72 Delan Road, DAMASCUS, AU 4671
From our base in Damascus, Australia, we’re committed to bringing transformation and joy to customers across the globe. Happy costuming!
Costume Sales Shop | Where Imagination Comes to Life!
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