🚚 Shipping Information

At Costume Sales Shop, we’re dedicated to getting your magical costumes to you as quickly as possible! Here’s everything you need to know about our shipping process:

📦 Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships so you can follow your costume’s journey to your doorstep!

🎯 Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Best for: When you need your costume a bit faster!

Free Shipping

  • Available for: Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Perfect for: Budget-conscious costume lovers!

🌍 Shipping Areas: We ship worldwide! (Excluding some remote areas and parts of Asia – please contact us if you’re unsure about your location)

🔄 Returns & Exchanges

We believe every costume should bring joy and spark imagination! While we work hard to ensure your costume arrives perfectly, we understand that sometimes things don’t go as planned. That’s why we’ve created a magical returns and exchanges process that’s as easy as casting a spell!

📋 Return & Exchange Policy

Return Window: 15 days from delivery date

Condition: Items must be unworn, unwashed, and in original packaging with tags attached

Return Shipping: Customer responsible for return shipping costs

Refund Method: Original payment method

🚫 Non-Returnable Items

To ensure the health and safety of all our magical customers, the following items cannot be returned or exchanged:

  • 🧑‍🦳 Costume Wigs (for hygiene reasons)
  • 👙 Sexy Costumes (intimate apparel category)
  • 💄 Opened or used makeup accessories
  • 📦 Items without original tags or packaging
  • 🎨 Customized or special order costumes

🔮 The Magic Return Process

Step 1: Request Your Return/Exchange

Contact our customer service team within 15 days of receiving your order. Use this magical template to ensure we have all the information needed to help you quickly!

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Costume Sales Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number:
– Order Date:
– Product Name(s):
– Reason for Return/Exchange:

Exchange Preference (if applicable):
– Preferred replacement item:
– Size/Color preference:

I confirm that the item(s) are in original condition with tags attached and packaging intact.

Thank you,
[Your Name] [Your Email Address] [Your Phone Number]

Step 2: Wait for Authorization

Our friendly customer service team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and address
  • Any additional magical instructions if needed

Step 3: Ship Your Return

Package your items securely including:

  • All original items in their packaging
  • Original tags attached
  • Include the return authorization number inside the package
  • Use a trackable shipping method

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days of receipt
  • Exchanges: Shipped within 1-2 business days of receipt

💰 Refund Information

Processing Time: 3-5 business days after we receive your return

Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)

Deductions: Original shipping costs are non-refundable

International Refunds: May take additional 3-5 business days to appear on your statement

Important Note: The refund will be processed through the same payment method you used for purchase. If you used PayPal, the refund will go back to your PayPal account. For credit card payments, the refund will appear on your card statement.

🎭 Tips for Costume Lovers

We know how important the perfect fit is for your costume adventures! Here are some magical tips:

  • Check size charts carefully before ordering
  • Consider trying on costumes over your clothing to maintain return eligibility
  • Keep all packaging and tags until you’re sure about your costume
  • Contact us immediately if there’s any damage or issues with your delivery

💌 Need Magical Help?

Our friendly customer service team is here to make your experience wonderful!

Email: [email protected]

Response Time: 1-2 business days

Return Address: (Will be provided upon return authorization)

We’re committed to ensuring your costume shopping experience is as wonderful as the costumes themselves!

✨ Costume Sales Shop | Where Imagination Comes to Life! 🎉

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