Term and Conditions

1. Introduction

Costume Sales Shop (“we,” “us,” or “our”) operates the website costumeshopus.com, offering a wide range of costumes including Animals & Insects, Costume For Kids, Costume Wigs, Sexy Costumes, TV & Movie Characters, and Uniform Costumes. Our goal is to provide high-quality, imaginative products that spark joy and creativity. By using our site, you confirm that you are at least 18 years old or have parental consent, and you agree to abide by these terms. If you disagree with any part, please refrain from using our services.

2. User Obligations and Responsibilities

As a valued user, you play a key role in making our community magical. Here’s what we expect from you:

• Accurate Information: Provide true and complete details when creating an account or placing an order. This includes your name, email, and shipping address to ensure smooth delivery.
• Account Security: Keep your login credentials confidential. You’re responsible for all activities under your account.
• Lawful Use: Use our website only for legitimate purchases. Do not engage in any fraudulent, abusive, or harmful behavior that could disrupt the experience for others.
• Compliance with Policies: Adhere to our return and shipping policies, as outlined in these terms and on our homepage. For instance, certain items like Costume Wigs and Sexy Costumes are non-returnable for hygiene reasons—please check before ordering.

3. Products and Services Description

We specialise in costumes that bring stories to life, from playful kids’ outfits to detailed TV and movie characters. Our products are designed for fun, creativity, and occasional wear. Key points to note:

• Product Variety: We offer categories like Animals & Insects, Costume For Kids, and more. Each item is described accurately on our site, including size charts and care instructions.
• Quality Assurance: We strive to deliver costumes in perfect condition. However, due to the nature of costumes, minor variations may occur. If you receive a damaged item, contact us immediately.
• Non-Returnable Items: For health and safety, the following cannot be returned or exchanged:
  • Costume Wigs (hygiene reasons)
  • Sexy Costumes (intimate apparel)
  • Opened or used makeup accessories
  • Items without original tags or packaging
  • Customised or special order costumes
• Shipping: We ship worldwide, excluding some remote areas and parts of Asia. Orders are processed within 1-2 business days after payment confirmation. Delivery times vary:
  • Standard Shipping: $12.95 via DHL or FedEx, 10-15 business days after shipping.
  • Free Shipping: For orders over $50 via EMS, 15-25 business days after shipping.

We recommend checking size charts carefully and trying on costumes over clothing to maintain return eligibility.

4. Orders and Payment Terms

Placing an order is easy and secure! Here’s how it works:

• Order Process: Add items to your cart, proceed to checkout, and provide accurate shipping and payment details. Once submitted, you’ll receive an order confirmation email.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted systems. We do not store your payment information.
• Order Acceptance: We reserve the right to refuse or cancel orders for reasons such as stock unavailability, pricing errors, or suspected fraud. If this occurs, we’ll notify you promptly and issue a refund if payment was made.
• Pricing and Taxes: All prices are in USD and include applicable taxes unless stated otherwise. We may update prices occasionally, but changes won’t affect confirmed orders.
• Shipping Confirmation: After processing, you’ll receive a tracking number to follow your costume’s journey. Delivery times are estimates and may vary due to customs or other factors beyond our control.

5. Returns, Refunds, and Exchanges

We believe every costume should bring joy! If it doesn’t, here’s our magical return process:

• Return Window: 15 days from the delivery date. Items must be unworn, unwashed, and in original packaging with tags attached.
• Process:
  1. Request a return/exchange via email to [email protected] within 15 days, using the template provided on our homepage.
  2. Wait for authorization from our team (1-2 business days).
  3. Ship the item securely with the return authorization number and a trackable method. Return shipping costs are your responsibility.
  4. Once received and inspected, refunds are processed within 3-5 business days to the original payment method. Exchanges are shipped within 1-2 business days.
• Refund Details: Original shipping costs are non-refundable. International refunds may take an additional 3-5 business days to appear on your statement.

We’re committed to fairness—if an item is faulty, we’ll cover return shipping. Just let us know!

6. Intellectual Property

All content on our website, including logos, images, text, and designs, is owned by Costume Sales Shop or our licensors and is protected by copyright and trademark laws. You may browse and use the site for personal, non-commercial purposes, but you must not:

• Copy, modify, or distribute any content without our written permission.
• Use our intellectual property for commercial gain or in a way that could cause confusion.
• Infringe on third-party rights when using our costumes (e.g., unauthorised commercial use of licensed characters).

If you believe your intellectual property has been violated on our site, contact us at [email protected] with details, and we’ll address it promptly.

7. Limitation of Liability

We work hard to ensure a seamless experience, but there are limits to our responsibilities:

• General Liability: To the fullest extent permitted by law, Costume Sales Shop is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, such as loss of profits or data.
• Product Use: Costumes are intended for occasional wear and fun. We’re not liable for injuries or damages resulting from misuse, improper care, or failure to follow instructions.
• Third-Party Issues: We’re not responsible for delays or problems caused by shipping carriers, payment processors, or other third parties. However, we’ll assist in resolving issues where possible.
• Total Liability: Our maximum liability to you for any claim related to your order or use of the site is limited to the purchase price of the product in question.

This limitation applies as per Australian consumer laws, which may provide certain guarantees that cannot be excluded.

8. General Provisions

• Governing Law: These terms are governed by the laws of Australia, specifically the state of Damascus, AU. Any disputes will be resolved in the courts of this jurisdiction.
• Changes to Terms: We may update these terms occasionally to reflect changes in our practices or laws. The latest version will always be posted on our site, and continued use constitutes acceptance.
• Severability: If any part of these terms is found invalid, the rest remains in effect.
• Contact Us: For questions or concerns, reach out to our friendly team:

  Email: [email protected]
  Address: 72 Delan Road, DAMASCUS, AU 4671
  Response Time: 1-2 business days